Security and Privacy
Thank you for shopping at ZEBRAZ.com. We’ve done our best
to ensure the privacy and security of your transactions with us.
Your credit card number and other personal data will be treated
with the highest standards of safety, security features,
and confidentiality.
Secure Shopping
Orders placed on our site are encrypted using SSL technology,
so rest assured that your transactions are protected. With SSL
implemented on both the client and server, information sent via
the Internet can be trusted to arrive privately and unaltered to
our server only. In order for SSL security to work, you must use
an SSL-enabled browser. For more information about SSL,
see Netscape’s website. Please note that email is not
encrypted and is not considered a secure means of transmitting
credit card numbers. If you still have any concerns about ordering
electronically, please call 1-800-788-4729 or 210-472-2800, 10am-
10 pm CST, to simply place your order over the phone. Have the
item number, size and color ready for each item you wish to order.
Your Privacy Online
At ZEBRAZ.com, we are committed to ensuring your privacy
as a customer. You can be confident that ZEBRAZ.com does
not sell or exchange names, or any other information about
our online customers, with third parties. As a visitor to
ZEBRAZ.com, our website automatically recognizes your
Internet service provider, but you cannot be identified as an
individual. For customers who make a purchase at ZEBRAZ.com,
we do collect information on which pages are accessed at our site.
We use this information to improve your overall shopping
experience at ZEBRAZ.com. We also keep track of information
volunteered during the order and registration processes - and
we keep this information confidential. In an effort to offer you
the best - and most current - shopping opportunities, we may
contact you with news about ZEBRAZ.com products, services
and events. If, for any reason, you would like to be taken off our
email list, please contact us via email at zebraz@zebraz.com.
Our Catalog Mailing List
For print catalog customers, we may, on occasion, share a portion
of our mailing list with other reputable organizations. If you do not
want your name and address shared with other organizations,
please contact us at zebraz@zebraz.com. If you do not wish to
receive printed catalogs or prefer receiving a limited number of
catalogs, please contact us at 1-800-788-4729 or 210-472-2800,
10 am - 10 pm CST. You may also contact us via email (please
include your name and mailing address) at zebraz@zebraz.com.
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Thank you for shopping at ZEBRAZ.com. We hope you are
pleased with your purchase. If there is a problem with an item
you purchased from ZEBRAZ.com we will try our very best to
offer you the highest level of customer service and satisfaction
possible. ZEBRAZ.com is flexible, however, many of our
suppliers impose return restrictions, which inhibits our ability to
accept returns on all the products we offer. ZEBRAZ.com must
approve all returns. Should you have any questions please call
us at(800) 788-4729 or e-mail us at zebraz@zebraz.com
1. ZEBRAZ.com CANNOT accept returns of products
purchased elsewhere. ZEBRAZ.com must have sold you
the product, at full value (not at a sale or discounted price).
2. ZEBRAZ.com will need to issue a return authorization number
(R.A.#) prior to accepting any return. Please call or e-mail
ZEBRAZ.com to obtain your R.A. # prior to returning any item.
ZEBRAZ.com requires all packages to contain a R.A.# on the
outside for acceptance; packages not labeled with a RA# may
be refused. The R.A. # should be displayed on the outside of
the package near the address label in plain view.
3. ZEBRAZ.com CANNOT accept packages sent C.O.D. or
collect. Packages must be pre-paid. ZEBRAZ.com CANNOT
reimburse for any air or extra service charges. ZEBRAZ.com
CANNOT reimburse for the cost of the return shipping charges.
4. ZEBRAZ.com CANNOT accept responsibility for lost or
damaged packages. You may use any delivery service you
chose. It is recommended that you properly insure your
package against damage or loss. All packages should be
sent to ZEBRAZ.com, 1608 NORTH MAIN AVE,
SAN ANTONIO TX 78212.
5. ZEBRAZ.com requires a copy of the invoice to be enclosed
showing the item(s) being returned, and the reason for the
return. RETURNS WILL BE REPLACED WITH THE SAME
OR SIMILAR ITEM. IF THIS IS NOT POSSIBLE, ZEBRAZ.COM
CREDIT WILL BE ISSUED. PLEASE STATE ON THE INVOICE
IF YOU WOULD LIKE AN EXCHANGE OR ZEBRAZ.COM CREDIT.
6. ZEBRAZ.com requires the returned item to be in new condition.
Copyrighted materials (videos, CDs, books, computer software,
etc.) must be unopened and in original shrink-wrap. Clothing
must contain all labels, be unworn, and fragrance-free.
7. ZEBRAZ.com reserves the right to refuse any product not in
fully saleable condition. Manufacture defective returns are
excluded, but must be returned with all parts, original labels,
paperwork, and boxes if any.
8. ZEBRAZ.com CANNOT accept returns after 60 days.
ZEBRAZ.com must be contacted within 30 days of the
shipping date for a R.A. # to be issued. The product must
be received by ZEBRAZ.com within 30 days of the R.A. #
being issued. After 30 days the R.A. # is no longer valid.
Should the package show up after this date, ZEBRAZ.com
may refuse receipt.
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